Friday, October 12, 2018
U.S. General Services Administration
1800 F Street NW, Washington, D.C.


FSN Program

GSA’s Emerging Citizen Technology Office kicked off the new fiscal year with a half-day symposium with 250 participants from leading agencies, industry, and civic collaborators. Participants explored practical innovations available today in Artificial Intelligence, Robotic Process Automation, and other emerging technologies to improve public services for the American people.

Here you will find an overview of programming, with presenters and when available presentations – much of the event was live demonstrations of deployable solutions, though, so not all presentations included slides.

During the symposium, participants received hands-on, eyes-on, and voice-on experience with technological services that may seem like public services of tomorrow, but have already been successfully prototyped, piloted, or deployed for IT modernization. No visionary panels or aspirational speeches here, just functional instruction, practical application, and lessons learned from the experts who have “been there, done that,” and can help you to do the same.

Welcome

Opening Remarks

    • Justin Herman leads the Emerging Citizen Technology Office at the U.S. General Services Administration. These programs unite government, business and academia to improve the evaluation, adoption and management of emerging technology programs for government services.
    • Justin highlighted advances in emerging technologies for government services here on the second anniversary of the launch of GSA’s Emerging Citizen Technology office, while underscoring the critical need for more focus on practical and deployable innovations for IT modernization, as well as working partnerships between government, industry and researchers.
    • Keith Nakasone is the Deputy Assistant Commissioner, Acquisition Management, within the Office of Information Technology Category (ITC) in GSA’s Federal Acquisition Service (FAS). The Federal Acquisition Service provides buying platforms and acquisition services to Federal, State and Local governments for a broad range of items from office supplies to motor vehicles to information technology and telecommunications products and services.

Business of Emerging Technology Track

TMF PMO

    • Description: This session provided an overview of the TMF process with an emphasis on the role of the PMO and the expert advice we can provide agencies pursuing a modernization project, deep dive into the drafting and development phase, the Initial Project Proposal, the Full Project Proposal, and the post-award monitoring.
    • Presenter: Liz Cain is executive director of the TMF Program within GSA's program management office.
    • Description: This session introduced the new 132-20 Automated Contact Center Solutions SIN and shared how technology will improve how we operate contact centers in the government. The scope of the new SIN includes as any combination of technologies, equipment, software and services needed to deliver high quality customer service interactions to agency constituents across multiple channels. Permissible offerings may include any products or services required to deliver ACCS to agencies, including but not limited to Artificial Intelligence (AI), Chat Bots, Robotic Process Automation, Interactive Voice Response (IVR), Voice/Speech Recognition, Text-to-Speech, Voicemail, Callback, Web Callback, Email Delivery, Hosted Online Ordering, Hosted Email Web Form, Hosted FAQ Services.
    • Presenters
      • Ellery R. Taylor is Director of the Innovation Division for GSA Office of Acquisition Management.
      • Muneeb Khan is a senior manager in GSA’s Office of Integrated Technology Services.
    • Description: This session provided perspectives from across the ecosystem to address topics such as how to find innovative companies, overcome procurement and innovation barriers, and use government partners to get the tech in your agency's door and working on your system.The government wants innovative technology, but companies can’t decipher the rules and regulations to get in the door. Technology accelerators help emerging technologies break down barriers, work with the innovation ecosystem, and get to outcome quickly in the U.S. government.
    • Presenters
      • Meagan Metzger is CEO of Dcode
      • Mike Carley is Partner Solutions Engineer at StreamSets
      • Nishita Henry is Chief Innovation Officer of Deloitte
      • Casey Coleman is SVP Global Government Solutions at Salesforce

Artificial Intelligence Track

AI Track

    • Description: This session showcased how government agencies can provide faster access to insights, better understand citizen intent and sentiment, and empower contact center agents while improving efficiencies. Intelligent Citizen Interactions improve citizen service experience and contact center productivity through multiple machine learning (ML), AI, and Analytics capabilities to automate and enhance citizen experiences and touch points through five main channels: voice, chatbots, virtual assistants, search, and email.
    • Presenters
      • Michael Caporusso is a Solution Director in KPMG’s Digital Enablement practice with a focus on Intelligent Automation.
      • Elena Fenton is an Account Relationship Director in KPMG’s Federal Healthcare practice.
    • Description: This session shared the journey undertaken by a federal civilian agency in implementing a modern analytics platform that dramatically reduced time-to-insights and saw a significant spike in use of analytics by program managers, agency leadership, and other stakeholders, which leads to predictive analytics using AI and ML. REI Systems will share best practices, lessons learned, and innovations in modernizing business intelligence platforms that draw from this specific agency experience.
    • Presenters
      • Ankit Mittal is a Senior Manager with REI Systems and is a technology-focused leader with 10 years of expertise in design, implementation, and adoption of Data Analytics, Business Intelligence, and Data Warehouse capabilities.
      • Subhash Kari is the CTO of REI Systems with extensive expertise in organizational innovation, grants management, enterprise systems, and business intelligence.

Blockchain Track

Blockchain

    • Description: Part 1 of this session provided an overview how emerging technologies, including blockchain, can be deployed in the real world. Accelerate is a transformative program in support of HHS ReImagine Acquisition with a blockchain based data layer at its core. Buysmarter is a transformative, data-driven initiative leveraging the collective purchasing power ($24B/year) of the U.S. Department of Health and Human Services (HHS) to secure lower prices, achieve operational efficiencies, and generate cost savings on goods and services, using Artificial Intelligence technology to analyze departmental requirements based on current HHS-wide spend data.
    • Presenters
      • Jose Arrieta is HHS Associate Deputy Assistant Secretary for the Division of Acquisition.
      • Michael McFarland is the Director of the Office of Acquisition Business Systems in the Office of Grants and Acquisition.
      • Oki Mek is the Chief Product Officer of HHS’ Division of Acquisition and serves as the product owner for the first healthcare procurement blockchain network.
      • Lori Ruderman is the Director of FedResponse Services for HHS’ Program Support System and serves as the Project Management Office Lead for HHS ReImagine BuySmarter.
      • Maria Jimenez serves as a Procurement Analyst within HHS’ Division of Acquisition.
    • Description: Part 2 of this session provided a deep dive into the implementation strategy and process for how emerging technologies, including blockchain, can be deployed in the real world. Accelerate is a transformative program in support of HHS ReImagine Acquisition with a blockchain based data layer at its core. Buysmarter is a transformative, data-driven initiative leveraging the collective purchasing power ($24B/year) of the U.S. Department of Health and Human Services (HHS) to secure lower prices, achieve operational efficiencies, and generate cost savings on goods and services, using Artificial Intelligence technology to analyze departmental requirements based on current HHS-wide spend data.
    • Presenters
      • Jose Arrieta is HHS Associate Deputy Assistant Secretary for the Division of Acquisition.
      • Michael McFarland is the Director of the Office of Acquisition Business Systems in the Office of Grants and Acquisition.
      • Oki Mek is the Chief Product Officer of HHS’ Division of Acquisition and serves as the product owner for the first healthcare procurement blockchain network.
      • Lori Ruderman is the Director of FedResponse Services for HHS’ Program Support System and serves as the Project Management Office Lead for HHS ReImagine BuySmarter.
      • Maria Jimenez serves as a Procurement Analyst within HHS’ Division of Acquisition.
    • Description: This session explored how to manage risk in the design and implementation of blockchain technology beyond the hype and more deeply into what it means and how to go about designing and launching a system: What are some of the choices you need to make? Dylan Yaga from NIST presented on the technical perspective in NISTIR 8202 - Blockchain Technology Overview and on NIST's view of blockchain technology. Cara LaPointe from Georgetown University presented on the ethical perspective in their recently launched "Blockchain Ethical Design Framework."
    • Presenters
      • Dylan Yaga is a computer scientist and research in the Computer Security Division (CSD) within NIST’s Information Technology Laboratory. He has been investigating, as well as participating in international standardization involving blockchain technologies. He is the blockchain program lead in CSD, and the main author of NISTIR 8202 – Blockchain Technology Overview.
      • Dr. Cara LaPointe is a Senior Fellow at the Beeck Center for Social Impact + Innovation at Georgetown University where she works at the intersection of technology, policy, leadership, and ethics. She is the lead author of the Blockchain Ethical Design Framework.

Robotic Process Automation Track

RPA

  • Slides: Robotic Process Automation presentation

      • Description: This session discussed OMB's guidance on automation to move from low value to high-value work, and explained how to navigate the major phases of the RPA life cycle: candidate process assessment, IT platform and security, and ongoing operations management.
      • Presenters
        • Moderator: Robert Grabowski, Deloitte
        • Christine Gex, Office of the Deputy Assistant Secretary of the Army (DASA)
        • Jia Jian J Shen, U.S. Food and Drug Administration
        • Curtina Smith, White House Office of Management and Budget
        • Alicia Saucedo de Flores, GSA Office of the Chief Financial Officer
        • Christopher Rose, Deloitte
        • Jim Walker, UiPath
      • Description: This session demonstrated hands-on construction of two process robots with audience participation.
      • Workshop Leaders
        • Brian Diederich, Deloitte
        • Jim Walker, UiPath
      • Description: This session exposed participants to advanced automation technologies such as machine learning, extraction of information from unstructured documents, neural network models, RPA generation of data sources for use by Artificial Intelligence applications.
      • Presenters
        • Moderator: Bob Dunmyer, Guidehouse
        • William Carroll, U.S. Navy
        • Marina Fox, GSA
        • CDR Thomas Sampson, Joint Strike Force
        • Mallesh Murugesan, Abeyon

Public/Private Partnerships Track

Partnerships

    • Description:This session encouraged participants to roll up their sleeves and explore what partnerships between government, industry and academia can do for you and find new ways of delivering results. So much of the work of government now requires us to think in innovative ways and to use technology to meet our needs. However, we don’t often have the budget, know-how, and capabilities to buy what we need. Partnerships are another way to meet some needs and you’re going to learn how.
    • Presenters
      • State Department Office of Global Partnerships.
    • Description: This session encouraged participants to roll up their sleeves and explore what partnerships between government, industry and academia can do for you and find new ways of delivering results. So much of the work of government now requires us to think in innovative ways and to use technology to meet our needs. However, we don’t often have the budget, know-how, and capabilities to buy what we need. Partnerships are another way to meet some needs and you’re going to learn how.
    • Presenters
      • State Department Office of Global Partnerships.
    • Description:Emerging technologies are expanding the ways in which members of the public can participate in investigations and learning through citizen science. In particular, science games and gaming interfaces empower participants to help solve real-world problems via collaborative play. This session introduced tools and resources available on the CitizenScience.gov site and through additional platforms utilized by federal agencies, and present software tools and knowledge resources that can be used for striking up new partnerships to build such games. .
    • Presenters
      • John McLaughlin manages the CitizenScience.gov program designed to accelerate the use of crowdsourcing and citizen science across the U.S. government.
      • Dave Miller is a Program Director at the NIH's National Cancer Institute.

Virtual and Augmented Reality Track

VRAR Demos

    • Jordan Higgins of ByteCubed demoed mixed reality remote collaboration in 3D with architectural and geographic models on the Microsoft Hololens.
    • Shayna Skolnik of Navteca demoed innovation projects developed with NASA Headquarters Information Technology Communications Directorate (ITCD) and a virtual reality (VR) project developed with the Science Mission Directorate Disaster Application group using GIS and disaster data from NOAA and NASA to show Hurricane flooding impacts in Puerto Rico, the mid Atlantic, and other at-risk regions.
    • Kashyap Sridhar of eGlobalTech demoed a virtual cultural tour of the Statue of Liberty in a 3D immersive environment with AI driven avatar using Amazon AWS Sumerian. The experience included use of Amazon Sumerian hosts that are designed to act as virtual tour guides. The demo also included examples of other potential VR 3D immersive experiences for government.